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Module · Clients & CRM

A 360° client record
with real memory.

Not just a CRM with custom fields. Each client has their own RAG memory, churn prediction, upsell detection and an automatic monthly report. The intelligence is real, not an OpenAI wrapper.

360° record AI memory per client Churn + upsell
In practice

One record, one pipeline,
the full lifecycle.

MG

Restaurant #14

Head of marketing
Restaurants
Revenue 12,450 €
Outstanding 4,200 €
Last contact 3 days ago
Invoice Email Call

Q2 pipeline · 14 opportunities

62,300 €
Lead 5
Restaurant group
2,400 €3d
Local bookshop
1,800 €5d
Qualified 4
Creative studio
8,200 €7d
Cultural foundation
5,600 €2d
Proposal 3
Film production co.
14,500 €11d
Hospitality group
9,200 €4d
Won 2
SME consulting
12,000 €
Law firm
8,600 €
What it does Six layers a normal CRM doesn't have

It doesn't just record data.
It remembers relationships.

360° record

One client = one screen. Invoices, projects, contracts, calls, emails, hours and proposals — all on the same timeline.

  • Unified timeline of every interaction
  • Full tax record (NIF, IBAN, payment terms)
  • Contacts with roles and preferences
  • Private and team-shared notes

AI memory per client (own RAG)

Each client has their own semantic index: emails, comments, proposals, minutes. Ask, and the AI cites the source.

  • Automatic indexing of every client touchpoint
  • Memory events on the record for each milestone or decision
  • Semantic search inside the client
  • Traceability: every AI answer includes the source

AI client insights

Each client has live AI insights: payment cadence, relationship health, latent opportunities. Without anyone digging by hand.

  • Relationship health summary with warning signals
  • Communication and payment pattern analysis
  • Contextual action prompts
  • Cross-module insights across projects and billing

Churn prediction

A dedicated AI (churn-prediction) detects clients at risk of leaving and explains why. No need to wait for the cancellation.

  • Per-client risk score updated weekly
  • Signals: drop in activity, late payments, fewer hours
  • Action suggestion (call, discount, review)
  • Score history to spot trends

Upsell detection

Upsell-detection looks at usage, projects and pipeline to tell you which client is ready for a bigger proposal.

  • Expansion signals (more users, more hours, more projects)
  • Match against your current offer
  • AI-generated proposal draft
  • Linked to the pipeline as a new qualified deal

Automatic monthly report

Client-monthly-report generates, on the 1st, a per-client report with hours, projects, invoices and milestones for the previous month. Ready to send.

  • PDF in your template and brand
  • Executive summary written by AI
  • Metrics: hours, open projects, milestones met
  • Shareable with the client via signed URL
Use case An agency with 18 retainer clients

"I know who's making me money,
who's slipping away and who can grow."

What used to be portfolio review meetings is now a dashboard that talks to itself.

Direction · Monday morning

"I open the board and see 2 clients on churn alert, 3 with upsell signals and 1 with overdue payments. Three calls planned for the morning."

Partner · communications agency
Account · on the phone

"The client asks about the discount we agreed 9 months ago. I ask the record, the AI cites the meeting minutes and the confirmation email."

Account manager · UX studio
1st of the month · report

"18 monthly reports go out on their own at 9:00. Nobody drafted them. They all carry our template and the real numbers."

Project lead · B2B consulting

Want to see it with your portfolio?

We'll set up an instance with 6 client records, churn score and a generated monthly report.

Book a demo
Book a demo · 15 min